Processing completed form submissions

The organisation delivering the service is responsible for deciding how completed submissions are received, processed and retained.

Before a form is made live, the service owner must confirm:

• the approved receiving route for submissions
• who is authorised to access the information
• how submissions enter the organisation’s casework or operational process
• how records are retained and disposed of
• what safeguarding, security or escalation arrangements apply
• how failed or incomplete delivery will be detected and handled

Do not publish a form until its receiving and operational arrangements have been tested end to end.